WE ARE NOT responsible for issues with your fabric once purchased. Those concerns will need to be addressed with the fabric vendor, so please make sure your read all information regarding your fabric choice and that it is the color and material type that you want.
Once items are completed you order will be shipped on one of our three regularly scheduled weekly shipping days.
*****(No shipping on Saturday).
Delivery times vary depending on your selected delivery address, availability of your items, the time of the day you place your order, and are subject to carrier delivery dates and times which are not in our control once they have been dropped of at the post office.
All orders received after 6PM will be processed the following business day and required consultation date will be confirmed where applicable.
You will receive notification when your order has shipped with tracking information.
***We do require our clients to sign for their packages. This is to protect you and to protect us as a small business. Once you sign for your package we will be notified.**(Note: Please make sure your address is correct, including apt #, box# etc!
We are not responsible for misinformation/misspelling provided by our clients.
WE DO NOT DO REFUNDS. Please be sure of the product items are what you want. We believe in zero waste and since garments are custom made to fit YOU and to YOUR specifications we are unable to resell custom garments.
On a CASE BY CASE basis ONLY, we will consider items that may be resold based on condition of those items once returned to us for possible credit for that item, or issue a gift card however, (RETURN SHIPPING IS YOUR RESPONSIBILITY)
AGAIN this will be on a CASE BY CASE basis and does not apply to every product.
WE CAN NOT BE RESPONSIBLE for lost packages. Once the item is received by the USPS for shipment to you, we send you tracking information and require signature for your protection and ours. We are unable to control what happens once packages are received for shipment through USPS. If there is a concern regarding lost or damaged packages those concerns will need to be addressed with the USPS and you may choose to include insurance at checkout to cover reimbursement for the cost of your custom crafted items.
We ship in the continental USA via Priority Mail® and Priority Mail Express®. These services include up to $100 of insurance for your order. For more valuable shipments, additional coverage is usually available. But you will need to request this additional insurance by selecting the product labeled "USPS Priority Mail Additional Insurance" or "USPS Priority Express Mail Additional Insurance" prior to check out to add the additional insurance to your order.
Feel free to email us at: houseofamathyorders@gmail.com with any other questions or concerns.
You can also leave a voicemail at 252-227-0474 and we will return your call in the order received usually within 24 hours
