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We ship in the continental USA via Priority Mail® and Priority Mail Express®. These services include up to $100 of insurance for your order. For more valuable shipments, additional coverage is usually available. But you will need to request this additional insurance by selecting the product labeled "USPS Priority Mail Additional Insurance" or "USPS Priority Mail Express Insurance" prior to check out to add this additional insurance to your order.

Shipping costs are automatically calculated by USPS platform based on your delivery location and state's sales tax will apply.

We charge a flat $5.00 handling fee to cover the costs associated with packaging of your order and delivery of that item to the U.S. Postal Service for shipment to you.

We offer several payment options as noted at check out Credit, Debit, Apple Pay, Cash App, Venmo Klarna, Affirm and After Pay for those who qualify through those processors. WE DO NOT ACCEPT AMEX.

Deposit Payment in the amount of 50% of the total before taxes, fees and shipping is required after consultation in order to begin work on your custom garments, shawls and blankets.

***Once payment is received, the item will be made to order and shipped upon completion. Estimated time of completion will vary depending upon whether materials are readily available or currently on hand.

WE ARE NOT responsible for issues with the fabric you purchased. Those concerns will need to be addressed with the fabric vendor, so please make sure your read all information regarding your fabric choice and that it is the color and material type that you want.

Once items are completed you order will be shipped on one of our three regularly scheduled weekly shipping days.
*****(No shipping on Saturday).
Delivery times vary depending on your selected delivery address, availability of your items, the time of the day you place your order, and are subject to carrier delivery dates and times which are not in our control once they have been dropped of at the post office.
All orders received after 6PM will be processed the following business day and required consultation date will be confirmed where applicable.
You will receive notification when your order has shipped with tracking information.
***We do require our clients to sign for their packages. This is to protect you and to protect us as a small business. Once you sign for your package we will be notified.**(Note: Please make sure your address is correct, including apt #, box# etc!
We are not responsible for misinformation/misspelling provided by our clients.
WE DO NOT DO REFUNDS. Please be sure of the product items are what you want. We believe in zero waste and since garments are custom made to fit YOU and to YOUR specifications we are unable to resell custom garments.
On a CASE BY CASE basis ONLY, we will consider items that may be resold based on condition of those items once returned to us for possible credit for that item, or issue a gift card however, (RETURN SHIPPING IS YOUR RESPONSIBILITY)
AGAIN this will be on a CASE BY CASE basis and does not apply to every product.

Feel free to email us at: houseofamathyorders@gmail.com with any other questions or concerns.

You can also leave a voicemail at 252-227-0474 and we will return your call in the order received usually within 24 hours

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